FAQs

What is the minimum order?

The minimum order is 20€ (VAT and transport costs not included).

 

What are the forms of payment?

Credit card: You can use MASTER-CARD or VISA. Your data are transmitted over a secure connection, encrypted and protected as per the Secure Socket Layers (SSL) protocol. This way your credit card details travel encrypted to Banco Sabadell Atlántico, where your card is charged and therefore your data is never accessible to anyone else. This form of payment is immediate.

Bank transfer: You can make a wire transfer for the total amount of your order to the name of Madinter Trade, S.L., to the account number indicated when you confirm your order. All bank commissions are to be paid by the customer. A copy of the bank transfer receipt can be sent to us by email to madinter@madinter.com or by fax to +34 91 845 4906. This form of payment takes 24 to 48 hours.

Cash on delivery: Only within Spain (Peninsula) and Balearic Islands. Envialia is the transport company authorised to carry out the delivery and receive the payment. When your order is received at the address you indicate payment must be made. Only cash can be accepted.

PayPal: If you choose to pay with PayPal, you will pay quickly and safely with your PayPal account or with your debit or credit card, without sharing financial information with www.madinter.com. You will be redirected to the PayPal website, where you can enter your Banking information or your PayPal account details. Once done, you will be redirected to www.madinter.com where you will confirm payment.

 

I need a copy of my invoice

If you would like to print an invoice please enter www.madinter.com (and on the top left hand side) log in with your email and password. Once you have done this, select "My invoices" on the top left hand side and choose the document you would like to print.

 

Can you ship an order to my country?

We can send our products all over the world. However, some countries do not appear on the list of countries that you will find when entering your shipping information. This is because we only have fixed transport costs to certain places.
For other countries we must ask for a quote from our transport company, to obtain the best offer available at that moment in time. Therefore if you would like to place an order with us all you need to do is to send us the list of products you want by email to madinter@madinter.com and we will reply as soon as possible.

*Please send us the product list to place an order for shipments to Busingen and Heligoland (Germany), Mount Athos (Greece), Livigno, Campione d’Italia and Lake Lugano (Italy).

 

What taxes do I pay?

Our prices do not include VAT (value added tax). When selecting the destination where your order is to be sent to www.madinter.com the taxes are calculated, if applicable. VAT is only charged on orders sent within the EU, with the exception of EU companies (not Spanish) who have a European VAT number.

If your order is being sent to a country within the EU no other taxes will be charged, only if the order is to be sent to a country outside of the EU it must pass customs and you will be charged with import duties and taxes. For further information you must contact your local authorities.

 

What is "ID"?

When registering on www.madinter.com you are asked to fill in your “ID". Here you must indicate your NIF, NIE, passport number, or ID card number (Carte Nationale D'Identité) or Social Security number as this a legal requirement in Spain

 

I am having problems paying by credit card. What can I do?

If you are having problems paying by credit card please feel free to send us your credit card details (16 digits and expiry date) and we will charge your card for you. We eliminate this information immediately after its use. You are also able to make a wire transfer to our bank.

Madinter Trade, S.L.
Bank name: Banco Sabadell
Address: Doctor Gonzalez Serrano, 2 - 28770 Colmenar Viejo - Madrid - Spain
IBAN: ES04 0081 5125 5100 0101 5608
BIC: BSAB ESBB
Once we have received payment we shall process your order.

 

What if my order is damaged during transport?

All shipments are insured. Any damage produced during transport must be claimed within 24 hours of the receipt of the goods. Take a photo of the product and send it with your personal data and your order number to madinter@madinter.com

 

Can I return or exchange a product?

We are sure of the quality of our products, but if you wish to return any one to us you are able to do it, with the transport costs prepaid, within 15 days of the receipt of your order. We offer the possibility to send a replacement or return your money to you.

If we have made a mistake in your order we shall correct the error at no charge.
We cannot accept returned products that have been manipulated, or transformed in any way.

Once the product has been received in our warehouses it will be checked, we will proceed to either send the replacement or return the money.
To make any claim / return / exchange please send us an email at madinter@madinter.com.

If you require any further information with reference to returns and exchanges please do not hesitate to contact us either by email madinter@madinter.com or by fax (+34 91 845 4906) or calling +34 91 846 3679

 

Is the wood ready to be used immediately?

We cannot guarantee that the humidity content of the wood is adequate for its immediate use. We recommend the using of a moisture metro to control the humidity content of the wood.

 

What is the Wishlist and how do I manage my Wishlist?

The Wishlist is for you to save a list of products which at some point you might like to purchase. This should help you save time in the future.

 

What is FSC®? Which of your products are FSC®?

FSC® (Forest Stewardship Council) is a global, non-governmental, non-profit organization dedicated to the promotion of responsible forest management worldwide. Any forest product identified as FSC® guarantees that its origin is a forest that complies with the FSC® responsible forestry principles and standards.

Madinter identifies all FSC® certified timber products. Only products identified as such are FSC® certified.

For further Information, consult https://ic.fsc.org/.

 

What is CITES? What products and customers are subject to CITES?

CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an international agreement between governments. Its aim is to ensure that international trade in specimens of wild animals and plants does not threaten their survival.

CITES applies controls to the international trade of certain animal and plant species. Some of the species of wood we sell at Madinter are included in the CITES appendixes. This means these woods might need a special permit when being bought/sold.

  • Madagascar Rosewood (Dalbergia baronii)
  • Brazilian Cedar (Cedrela odorata)
  • American Mahogany (Swietenia macrophylla)
  • Cocobolo (Dalbergia retusa)

These woods will need a CITES permit only when being exported outside the EU. To obtain this permit, an extra fee of 65€ will be applied to your order. Shipment will be delayed 2 to 6 weeks, while the permit is being processed.

The country of destination authorities can also require the customer to submit paperwork and pay extra fees related to the CITES transaction. For information on the CITES regulation that applies in your country, please contact your local CITES authority: http://www.cites.org/eng/cms/index.php/component/cp